Delivery Information

Below are the table of shipping speeds and delivery charges to be fulfilled by TILS.

 

Shipping Speed

TILS Essential Members

Non TILS Essential Members

Standard delivery

Free

Free for orders above 5000/- and 300rs delivery charges for order below it.

One day delivery

Free

Rs.500

Same day delivery

Free

Rs.1000

 

Delivery Policy

Before placing order with TILS, We would advise you to go through our delivery policies for better understanding of our service. The terms contained in this Delivery Policy shall be accepted without modification and accordingly, you agree to be bound by the terms contained herein.

  TILS partners with Logistic services to induce delivering of the purchase. Once the product is handed over to the Logistic partner, the information regarding them would be forwarded to the Users, with approximate delivery estimation.

 

  While TILS always aims to provide countrywide delivery, it has a select list of areas where delivery can be undertaken. At the time of placing order, the user is requested to check the feasibility of the delivery by entering pin code. And the area which user wishes to get the product delivered to is not in TILS’ radar, the order cannot be proceed further.

 

 

  While purchase, prior to the payment, a User is expected to provide correct name, phone number and current address. Failing to which, TILS is not held responsible in anyway if the order doesn’t reach the User.

 

  TILS care for its consumer convenience, and makes a maximum of 3 attempts to get the order delivered, however if the user is not available even after 3 attempts, TILS reserves the right to cancel the order pertaining to the purchased Products at its sole discretion.

 

While we make endeavoring efforts for the timely delivery of the order, it might be delayed pertaining to:

o    Unsuitable weather condition

o    Political obstruction, strikes, election, etc

o    Logistic issues

o    Natural Catastrophe

o    Other inevitable circumstances

For such events of delay, TILS shall make serious attempt at intimating users through emails or messages. TILS don’t claim any liabilities that may arise on account of its failure to intimate the User of anticipated delays in the delivery. Further, TILS would be under no obligation to compensate for the claim of mental and emotional torture.

 

                 TILS as an organization are always diligent to choose our logistic partners and delivery executives to be chivalrous and of high ethics. However, it is not possible for TILS to ensure that its own delivery executives or employees of its Logistic Partners behave in a fashion that exudes thorough professionalism, and good mannerism. It is expressly clarified that any ill-mannerism, impoliteness, discourtesy or offensiveness shown by TILS’ delivery executives or by the employees of the Logistic Partners is beyond TILS’s control and the user has to itself resolve any issue or argument between the two.

 

                 Placing the order successfully with TILS and when it’s out for delivery, the user will receive a unique tracking number, through which the user can efficiently track the status of the order. TILS shall make reasonable attempts in ensuring that the tracking status of the order is timely updated. However TILS doesn’t guarantee the accuracy of the status since it is updated on a real time bases and is subject to inconsistencies and the other technicalities beyond TILS’ control.

 

 

                 TheIndianLuxuryShop.com is not subjective to the return of products and services purchased from The Indian Luxury Expo.

 

                 TILS’ reverse logistic partners carried out the return and exchange of the purchased product under certain policies mention under Return Policy.