Privacy Policy
At The Indian Luxury Shop, we are committed to protecting our
customer's privacy and the personal data which you entrust to us. Please take
the time to review this privacy statement which explains the types of
information we collect and how we use it, and your data protection rights.
What information does
TILE collect?
We collect only necessary information that would be helpful for
us to treat you better.
Personal data you
share:
This complicit the data you share with us in the Registration
form, TILE Reward System, while purchasing and when you visit The Indian Luxury
Expo, which comprises of:
·
Name
·
Date of birth;
·
Email address.
·
Phone number;
·
Delivery Address;
·
Billing Address;
·
Payment card details;
Personal data we
track:
We store your data, when you access our
website through any media. The information provided doesn’t identify you
personally but gather details about how you use our service and your areas of
interest to help us serve you better.
The information we collect
includes but is not limited to:
·
The date and time you used our services;
·
The pages you visited on our website and how
long you visited us for;
·
The products you viewed or added to your
basket;
·
Your IP address;
·
Your location (where you have permitted
access to this);
·
The internet browser and devices you are
using;
·
Cookie or Pixel information (for more
information please see our Cookie Policy);
·
Voice recordings of calls you make to our
customer service centre;
·
Any information within correspondence you
send to us;
·
Where you engage with us in a business
context, we may collect your job title, company contact details (including
email addresses), and company details (some of which we may obtain from an
online or public business directories).
How does TILS use this
information?
Relying
on how you use our website, your interests, and the permission you give us, the
objective of using your information are given below:
Contacting:
·
Completing your order or request, deliver your purchase or
redeem your booking.
·
Notifying you of winning a competition, promotion or giveaway
and deliver the prize to you;
·
Managing and responding to any queries or complaints to our
customer service team;
Customizing TILS according to you
·
Personalizing our website to you and show you content we think
you will be most interested in, based on your account information, your
purchase history and your browsing activity;
·
Improving and updating TILS, and monitor its usage
Marketing
·
For market research (e.g. we may contact you for feedback about
our products and services);
·
To send you marketing messages and show you targeted
advertising, where we have your consent or are otherwise permitted to do so;
TILS would personally like to stay in touch with each of its
customer, based on your preferences, we may use your data to send you marketing
messages by email, phone, SMS, or post. Some of these messages may be delivered
to you based on your previous browsing and shopping activities and other
information we hold about you. We use cookies and other similar tracking
technologies to enable some of the personalization.
You may see advertisements for TILS on third party websites.
These may be delivered to you using cookies or other tracking technologies. You
may also see advertisements on social media, this may because we have engaged
the social media network to show ads to our customers, or those users whose
profile matches our demographics. In this case, this may include sharing your
email address with the social media network. If you no longer want to see these
customized advertisement system, you can change your cookie and privacy
settings on your browser.
Security & Legal Obligation
·
For security purposes, to investigate fraud and where necessary
to protect ourselves and third parties; and
·
To comply with our legal and regulatory obligations.
Legitimate Interests
We, at
TILS look forward to the following legal basis, under data protection law, to
process your personal data:
Because
the processing is necessary to perform a contract with you, or take steps prior
to entering into a contract with you (e.g. where you have made a purchase with
us, we use your personal data to process the payment and fulfill your order
and, where you have a requested a digital receipt, we use your email address to
send you the receipt);
Because
we have obtained your consent (to contact us with a query, to you make a
booking with us, or if you consent to receive marketing from us); and
Because it
is in our legitimate interests as a retailer to maintain and promote our
services (e.g. we use information about you to tailor your view of
theindianluxuryshop.com, to make it more interesting and relevant in respect of
the products and offers on view). We are always seeking to understand more
about our customers in order to offer the most relevant content and greater customer
experience.
How does TILS share this information?
We
entrust you that the information you provide stays between us, however, we may from time to time
disclose your information to the following categories of companies or organizations
to which we pass the responsibility to handle services on our behalf:
·
With our suppliers and service providers working for us
- Payment
processors
- Credit reference agencies;
- Couriers;
- Payment providers;
- IT support;
- Direct marketing communications
agencies and consultants;
- Market research and market
analytics service providers;
- Legal and other professional
advisors.
·
With third party advertisers, such as Google and Facebook, so
that they can display advertising to our target audiences;
·
In exceptional circumstances, with law enforcement or other
governmental authorities (e.g. to report a fraud or in response to a lawful
request);
·
In the event that we sell any business assets, the personal data
of our customers may be disclosed to a potential buyer. In this event, we will
make reasonable attempts to ensure the buyer will be bound by the terms of this
Privacy Policy; and
·
Otherwise where we have your consent or are otherwise legally
permitted to do so.
We take steps to ensure
that any third party partners who handle your information comply with data
protection legislation and protect your information just as we do. We only
disclose personal information that is necessary for them to provide the service
that they are undertaking on our behalf
How long does TILS keep your information?
We, at TILS will store your
personal information as long as we need it to carry certain sets of operation,
the period will vary depending on your interactions with us. We will maintain
records of your purchase and store it for the requisite period for invoicing,
tax, and warranty purposes. We may also keep a record of your feedbacks on our
services and complaint about an item for as long as is necessary to protect us
from a legal claim. Where we do not need your information anymore, we’ll delete
it.
Children
The
Indian Luxury Shop is not intended for, and should not be used by, children
under the age of 16. We do not knowingly collect personal data from children
under 16.
Cookies
We
use cookies and other similar tracking technologies to undergo certain
operations, to understand and measure its performance, and to deliver targeted
advertising.
Links to third party sites
Theindianluxuryshop.com
may contain links to websites operated by third parties. If you click on these
links, you will leave Theindianluxuryshop.com, and your personal data will be
processed in accordance with the privacy practices of the operators of those
websites. The presence of such links to third party websites does not
constitute any endorsement, sponsorship or recommendation by us. You should
always read the privacy policies of these websites.
What are your data protection rights
as a Customer?